Your privacy is our responsibility

jv999 (hereinafter referred to as "we", "our", or "the platform") is an online casino and sports betting platform that provides services to users in Bangladesh. We treat the privacy of our users with great importance.

This privacy policy explains how jv999 collects, processes, stores, and protects your personal information. This policy applies to our website jv999.cam and all services associated with it.

Please read this privacy policy in full before using our platform. If you do not agree with any part of this policy, please refrain from using our services. If you have any questions about this policy, please contact our support team.

jv999 collects various types of personal information to operate its services properly. We only collect information that is necessary to provide our services.

2.1 Registration Information

When creating an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• Username and password

2.2 Financial Information

For transaction processing, we collect:

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history
• Transaction amounts and dates
• Preferred payment method

2.3 Identity Verification Information

To meet legal obligations and prevent financial crimes, we may collect copies of government-issued identification (national ID card or passport).

2.4 Technical Information

Our systems automatically collect the following technical information:

• IP address and location information
• Device type, operating system, and browser information
• Platform access times and session information
• Page visit history and click patterns
• Information collected through cookies and similar tracking technologies

jv999 uses collected personal information for specific and legitimate purposes. We do not process any information unnecessarily.

• Account management: To create, manage, and secure your account.
• Transaction processing: To handle deposits, withdrawals, and bonuses.
• Identity verification: For age verification and prevention of financial crimes.
• Customer service: To help resolve your questions and issues.
• Platform improvement: To analyze user experience and improve service quality.
• Fraud prevention: To protect accounts and detect suspicious activity.
• Responsible gaming: To monitor playing patterns and identify problematic behavior.
• Legal obligations: To comply with applicable laws and regulations.
• Communication: To send important service-related information and updates.

The jv999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the website. Without these, login and transactions are not possible.
• Functional cookies: Remember your preferences and settings, such as language preference.
• Analytics cookies: Monitor platform usage to help improve services.
• Security cookies: Used to detect and prevent fraud.

4.2 Cookie Control

You can control or delete cookies through your browser settings. Please note that disabling essential cookies will prevent you from using many features of the platform.

jv999 does not sell or rent your personal information under any circumstances. We may share information only in the following limited situations:

5.1 Service Providers

Limited information may be shared with our trusted service partners for the purpose of providing necessary services such as payment processing, technology infrastructure, and customer support. These partners operate under strict confidentiality agreements and may only use the information for specified purposes.

5.2 Legal Obligations

We may be legally required to disclose information based on court orders, legitimate requests from government authorities, or formal requests from law enforcement agencies.

5.3 Fraud Prevention

In cases of serious fraud or financial crime, relevant information may be shared with the appropriate authorities and partner organizations.

5.4 Business Transfer

In the event of a business merger or acquisition, user information may be transferred. We will notify you in advance in such situations.

jv999 has put in place the highest level of technical and organizational measures to protect your personal information. Our security infrastructure operates on the following levels:

• SSL/TLS encryption: All communication between your browser and our servers is protected by SSL encryption.
• Database encryption: Stored sensitive information is kept in encrypted form.
• Access control: Only authorized staff have access to specific data.
• Regular security audits: Regular security testing is conducted to identify system vulnerabilities.
• Two-factor authentication: An option to add an extra layer of security to your account.
• Suspicious activity monitoring: Automated systems to detect unusual activity on accounts.

Although we are committed to ensuring the highest level of security, no method on the internet is completely secure. In the event of a data breach, we will notify you as quickly as possible in accordance with our legal obligations.

jv999 retains your personal information only for as long as it is necessary or legally required.

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Financial transaction information is retained for the legally required period even after an account is closed.
• Identity verification information: Retained for the period required by law.
• Log files: Kept for a limited period for security and troubleshooting purposes.

Once the specified retention period has ended, information is securely deleted or anonymized so that it is no longer personally identifiable.

As a user of jv999, you have the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request that incorrect or incomplete information be corrected.
• Right to erasure: In certain circumstances, you may request that your information be deleted.
• Right to restrict processing: You may request that the use of your information for certain purposes be stopped.
• Right to data portability: You may request your information in a structured and readable format.
• Right to object: You may object to marketing communications.

To exercise any of the above rights, please contact us at [email protected]. We will respond to your request as quickly as possible after receiving it, generally within 30 business days.

Our platform may sometimes contain links to third-party websites. jv999 is not responsible for the privacy policies of these external websites.

We strongly advise you to carefully read the privacy policy of any third-party website before visiting it. We bear no responsibility for how your information is used on third-party websites.

jv999 reserves the right to update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:

• By displaying a clear notice on the website's main page.
• By sending a message to your registered email address.
• By updating the "Last updated" date at the top of the policy.

If you continue to use the platform after changes have been made, you will be considered to have accepted the updated policy. If you do not agree with the changes, you always have the option to close your account.

jv999 strictly prohibits the use of the platform by anyone under the age of 21. We do not knowingly collect any personal information from minors.

If we become aware that a person under the age of 21 has created an account, we will immediately close that account and delete all associated information.

If you know that a minor is using our platform, please inform us at [email protected].

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated privacy team is ready to answer all your questions.

Our support team provides service in Bengali via live chat 24/7. For specific privacy-related requests, please contact us by email.