📄 Legal Document

jv999 Terms and Conditions

Please read these terms and conditions carefully before using the jv999 platform. These terms form a legally binding agreement between you and us.

For ages 21 and above only • Protected by SSL encryption

Last updated: January 2026

1. Introduction and Acceptance

jv999 is an online gaming and sports betting platform that provides services for users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between you ("user" or "member") and jv999 ("we", "us", or "platform").

By accessing the jv999 platform, creating an account, or using any of our services, you are considered to have fully read, understood, and agreed to these terms. If you do not agree with any part of these terms, please do not use our platform.

These terms are available in both English and Bengali. In the event of any interpretation dispute, the Bengali version shall prevail.

We reserve the right to amend these terms at any time. Continuing to use the platform after any amendment will be considered acceptance of the updated terms.

2. Account Registration

To create an account on jv999, you must provide accurate and complete information. Each person may register only one account. Creating multiple accounts is strictly prohibited.

Registration conditions:

  • The name, address, and contact information you provide must be completely truthful.
  • A valid and active mobile number and email address are required.
  • The account is for personal use only — managing an account on behalf of a third party is prohibited.
  • If any information provided at the time of registration changes, you must notify our support team immediately.
  • The payment methods used for deposits and withdrawals (bKash, Nagad, Rocket, Upay) must be registered in the account holder's name.
Creating an account with false information may result in account suspension and forfeiture of the balance.

3. Eligibility and Age Verification

To use the jv999 platform, you must be 21 years of age or older. This is strictly enforced and we do not tolerate participation by minors under any circumstances.

Age requirement: For ages 21 and above only.

Other eligibility conditions:

  • There must be no law or regulation that prohibits you from participating in online gaming.
  • You are using this platform voluntarily and of your own decision.
  • You are not on any self-exclusion list.

We may request necessary documents for age and identity verification at any time. Withdrawals may be held pending until verification is complete.

4. Account Security

It is your responsibility to keep your account secure. Use a strong password and do not share it with anyone.

Security guidelines:

  • Your password should be at least 8 characters long and include numbers and special characters.
  • If you notice any suspicious activity, notify our support team immediately.
  • Avoid logging in from public Wi-Fi.
  • Log out after you are done using your account.

You are fully responsible for any activity carried out using your login credentials. jv999 will not be liable for any loss resulting from third-party access.

Financial Transactions and Bonuses

5. Deposits and Withdrawals

All financial transactions on jv999 are conducted in Bangladeshi Taka (BDT). We currently support the following payment methods:

Accepted payment methods: bKash • Nagad • Rocket • Upay

Deposit conditions:

  • Minimum deposit amount: ৳300 (the same for all methods).
  • Deposits must be made only from a payment account registered in your own name.
  • Making deposits using a third party's payment account is prohibited.
  • Suspicious transactions may be temporarily held for verification.

Withdrawal conditions:

  • Minimum withdrawal amount: ৳1,000.
  • Processing is generally completed within 15 minutes to 2 hours.
  • Withdrawal requests will be sent to the same payment method used for the deposit.
  • Withdrawals may be delayed if identity verification has not been completed or bonus wagering requirements have not been met.
  • Additional verification may be required in order to comply with anti-money laundering laws.
In the case of fraudulent transactions, the account will be permanently closed and funds may be forfeited.

6. Bonuses and Promotions

jv999 offers various bonuses and promotions from time to time. Each bonus has specific terms and conditions that must be read carefully before acceptance.

Welcome bonus:

120% first deposit bonus up to ৳20,000. Wagering requirement: 10x.

General bonus conditions:

  • Each bonus offer may be used only once (unless otherwise stated).
  • Withdrawals cannot be made without meeting the bonus wagering requirements.
  • When claiming a bonus, the maximum bet amount is set according to the applicable conditions.
  • If the same bonus is claimed from multiple accounts, all accounts will be cancelled.
  • jv999 reserves the right to modify or withdraw any bonus offer.

VIP Program:

Our VIP program has four tiers — Bronze (up to 0.4% weekly cashback), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). Advancement to a higher tier depends on your overall activity and participation. Cashback is credited directly to your account.

7. Betting Rules

The following rules apply to all betting and gaming activities on jv999.

General betting rules:

  • All bets cannot be cancelled once they are finalised (except in specific cases).
  • jv999 reserves the right to void any bet where abnormal odds or payouts were displayed due to a technical error.
  • If a bet was accepted before an event's result was determined but the event is subsequently cancelled, the stake will be refunded.
  • For sports betting, live odds are available for BPL, IPL, T20, and international cricket.

Casino gaming rules:

  • Each game has its own rules — please read them before starting a game.
  • Results displayed due to a software error will be considered void.
  • If the internet connection is lost during a game, the result will be determined according to the system log.

Restrictions and Legal Matters

8. Prohibited Activities

The following activities are strictly prohibited on the jv999 platform and, if detected, will result in immediate account closure:

  • Using fraud, manipulation, or any form of dishonest tactics.
  • Abusing the bonus system or engaging in bonus hunting.
  • Creating multiple accounts to claim the same offer more than once.
  • Using the platform for money laundering or illegal fund transfers.
  • Attempting to hack accounts or exploit system vulnerabilities.
  • Placing bets using bots, automated software, or artificial intelligence.
  • Harming or threatening other users.
  • Gaming on behalf of a third party through the platform.
If fraud is proven, all winnings will be forfeited and legal action will be taken if necessary.

9. Account Suspension and Closure

jv999 reserves the right to suspend or permanently close any account without notice for the following reasons:

  • Any violation of these terms.
  • Failure to complete identity verification.
  • Suspicious or fraudulent activity.
  • An order from a court or regulatory authority.
  • Extended inactivity (more than 12 months).

Voluntary account closure:

You may request to close your account at any time through our support team. Please withdraw any remaining balance before closing. Any active bonuses will be cancelled.

10. Limitation of Liability

To the maximum extent permitted by law, jv999 accepts no liability for the following:

  • Loss caused by internet disconnection or technical failure.
  • Loss of personal or financial information resulting from unauthorised third-party access.
  • Service disruption caused by natural disasters, war, or force majeure.
  • Loss of opportunities due to temporary unavailability of the platform.

In any circumstance, jv999's total liability will not exceed the total amount you deposited in the last 30 days.

11. Privacy & Data Protection

Protecting your personal information is very important to us. We keep your information secure using SSL encryption technology.

  • Your personal information is not sold or shared with third parties.
  • Payment information is always stored in encrypted form.
  • Information required to meet legal obligations may be provided to the authorities.

Read our Privacy Policy to learn more.

Responsible Gaming & Dispute Resolution

12. Responsible Gaming

jv999 is committed to responsible gaming. We believe that gaming is an entertainment activity and should never be a source of financial or mental stress.

Self-protection tools:

  • Deposit limit: Set daily, weekly, or monthly deposit limits.
  • Temporary break: Temporarily suspend your account for a set period of time.
  • Permanent self-exclusion: Apply for long-term self-exclusion.
  • Reality check: Get reminders at set intervals about how long you have been playing.
Visit our Responsible Gaming page to learn more about responsible gaming.

If you are experiencing any problems due to gaming, please contact our 24/7 live chat support. Our trained team is always ready to provide you with the help you need.

13. Dispute Resolution

We hope you will have no complaints about our services. However, if a dispute arises, please follow the process below.

Complaints process:

  • Step 1: Let us know via our 24/7 live chat or email. We will try to provide an initial response within 48 hours.
  • Step 2: If unresolved, the matter will be escalated to our senior team and a detailed response will be provided within 7 business days.
  • Step 3: If both parties are not satisfied, an independent mediation process will be followed.

All complaints will be reviewed with fairness and transparency. Providing the transaction ID, date and time, and relevant details when submitting a complaint will speed up the process.

14. Changes to Terms

jv999 reserves the right to amend, revise, or update these terms and conditions at any time. For significant changes, we will notify you in the following ways:

  • Displaying a notification when you log in to your account.
  • Sending a notification to your registered email address.
  • Updating the "Last Updated" date on the website.

If you continue to use the platform after the changes, you will be considered to have accepted the new terms and conditions. If the new terms and conditions are not acceptable to you, you may close your account.

15. Contact

If you have any questions or uncertainties about these terms and conditions, please contact us. Our support team is available in Bengali 24 hours a day, 7 days a week.

Live Chat

24/7 support available in Bengali. Start a chat from any page on the platform.

For more information, visit our FAQ page or About Us page.

By creating an account or using the platform at jv999, you will be considered to have read and agreed to these complete Terms and Conditions.

Last Updated: January 2026 • Privacy Policy • Responsible Gaming